Transforming Care in Arkansas: Leveraging iLink’s Remote Support Technology for PASSE Expansion

The expansion of iLink Technologies into Arkansas is a pivotal step in transforming care delivery for individuals in the state’s Provider-Led Arkansas Shared Savings Entities (PASSEs). This innovative approach addresses the complex needs of Medicaid clients with behavioral health challenges, and developmental or intellectual disabilities, enabling a new era of affordable, high-quality, and accessible care.

Meeting the Unique Needs of Arkansas PASSEs

The PASSE model in Arkansas is designed to coordinate care for Medicaid beneficiaries with complex needs. With this model, it’s essential to balance high-quality care with sustainability. iLink’s advanced remote support technologies provide a tailored solution, enabling PASSEs to optimize care delivery while maintaining client independence and safety.

Why Remote Support Matters

The direct care workforce faces high turnover rates and staffing shortages, making it difficult for service providers to maintain consistent, reliable care. iLink’s remote technologies offer a valuable solution by empowering Provider Agencies in PASSE networks to:

• Provide on-demand, high-quality support.
• Improve staff efficiency, enabling caregivers to do more with less and offering much-needed relief for overwhelmed direct support staff.
• Enhance oversight and supervision for direct care professionals.

By offering Provider Agencies tools like iLink, PASSEs can improve outcomes for individuals served, ensuring they remain in their community settings while reducing long-term costs associated with downstream crises. Implementing remote support not only keeps individuals and their families happy and safe but also helps provider agencies retain clients, creating a win-win for both service providers and PASSEs.

The Role of iLink’s Neighborhood Network

GoodLife Innovations, a partner of iLink, offers the Neighborhood Network model—a solution that seamlessly integrates in-home and remote care. This model leverages iLink’s smart home technologies to:

• Respond to safety alerts, such as unplanned movements or emergency situations.
• Facilitate life coaching and skill-building activities via remote coaching.
• Deploy professional caregivers as needed, ensuring real-time responsiveness.

With its combination of on-demand support and community-focused care, the Neighborhood Network aligns with the PASSE’s goals of improving client outcomes while controlling costs.

Privacy-First Design: iLink’s Distinguishing Feature

What sets iLink apart from competitors is its commitment to privacy. The optical sensors used in its solutions are specifically chosen for their advanced privacy features, including selective masking and user-controlled activation. This ensures that individuals served by PASSEs can maintain autonomy while benefiting from cutting-edge care.

iLink’s focus is not on hardware but on the overall software ecosystem—designed for user compatibility, accessibility, and robust security. By thinking of the support plan as a holistic picture, iLink offers a truly individualized approach to care.

Philosophy of Care: Partnership, Not Transactions

iLink’s philosophy of care revolves around building lasting partnerships with clients. This means:

• Collaborating with clients to design support plans tailored to individual needs.
• Continuing support with an eye on continuous improvement, always asking “What’s next?”
• Investing in research and development to offer new features and refine services.

This approach ensures that iLink’s clients are never “one and done,” but instead benefit from an ongoing relationship that evolves with their needs.

Real Impact: A Case for Innovation

Implementing advanced technologies like iLink’s program has already begun to:

• Improve safety for clients living independently.
• Enhance satisfaction among caregivers and families.
• Reduce the overall cost of care by optimizing resource allocation.

The Path Forward

As Arkansas continues to expand its innovation in Medicaid care delivery, the integration of iLink’s technologies into PASSEs represents a model for the nation. By embracing cutting-edge solutions, Arkansas can ensure its Medicaid clients receive the care they deserve while maintaining fiscal responsibility.

To learn more about iLink Technologies and the Neighborhood Network, visit iLink Technologies.