iLink for IDD Care Providers
Remote support and smart home technology solutions for care providers.
A Remote Support Solution For IDD Care Providers
Empower Residents & Support Existing Staff
iLink’s remote support technology solutions can be the breath of fresh air your overwhelmed workforce has been waiting for. By extending support beyond traditional staffing models, iLink helps stabilize your workforce, reduce caregiver burden, and improve operational efficiency. At the same time, residents gain greater opportunities for independence, privacy, and self-direction—creating a better experience for both those providing care and those receiving it.
Work With an Organization That Understands What Matters Most
What sets iLink apart is our unique foundation. We didn’t start as a technology company—we started as a provider of services for individuals with intellectual and developmental disabilities. Through decades of firsthand experience supporting people with diverse needs, we gained a deep understanding of the challenges providers face every day, from staffing shortages and compliance requirements to balancing safety, independence, and quality of life.
Your success is our success because it means a better future for the individuals you support and the dedicated professionals who care for them every day. At iLink, implementation is not the end of the process—it is the beginning of a long-term partnership. We work alongside your organization to ensure you have the technology, training, and support needed to achieve your goals and create meaningful outcomes for the people you serve.
Powerful Solutions for Care Provider Agencies
Which Service Is Right For You?
Whether you’re looking for immediate relief or a long-term, organizational change, iLink has an option for you. Our two powerful solutions for LTSS care providers ensure that your existing direct care staff feels supported while increasing the quality of in-home care for residents—all while making a difference on your bottom line. For each solution, our iLink experts help ensure the technology is tailored to the specific needs of each resident.
Technology + 24/7 Monitoring by iLink Professionals
Ideal for organizations that want the benefits of remote support without building and staffing their own monitoring center.- No need to hire and manage remote support staff
- 24/7 coverage provided by trained iLink professionals
- Immediate response to alerts and support requests
- Reduced burden on local caregivers and management
- Faster implementation and time-to-value
- Predictable staffing and operational costs
- Overnight and after-hours coverage without additional employees
- Access to experienced remote support specialists
- Improved staff retention by reducing caregiver workload
Technology + Monitoring by Your Team
Ideal for organizations that want to leverage their own staff, workflows, and expertise while using iLink's technology platform. - Maintain complete control of monitoring operations
- Utilize existing staff and support resources
- Customize workflows to match organizational needs
- Keep resident interactions within your team
- Leverage existing clinical and operational expertise
- Integrates with existing care processes
- Lower ongoing service costs for organizations with available staff
- Ideal for larger organizations with dedicated support teams
- Improved staff retention by reducing caregiver workload
Still Not Sure? Contact us for a consult, no strings attached! We’ll help you find the perfect fit for your agency’s unique needs.
"An Extra Layer of Safety and Support"
iLink adds an extra layer of safety and support, not only for members in independent living situations, but for staff and residents with higher needs.
Brenda Smith
Director of Special Projects at Waypoint
iLink adds an extra layer of safety and support, not only for members in independent living situations, but for staff and residents with higher needs.
Brenda Smith
Director of Special Projects at Waypoint
Promote Safety While Reducing Abuse, Neglect, and Exploitation Concerns
Address Concerns with Speed, Accuracy, and Compassion
Investigating Abuse, Neglect, and Exploitation (ANE) concerns can be challenging when critical information is missing or communication is unclear. iLink provides valuable data, alerts, and documentation that help organizations quickly understand what occurred and respond with confidence. By offering greater visibility into resident activity and support events, iLink can help confirm or refute allegations, streamline investigations, and improve safety, accountability, and peace of mind for residents, families, and staff.
The Growing Caregiver Shortage Is Impacting Quality Care
Create an Environment Where Staff Feel Comfortable Seeking Help When Needed
When staff know they have backup and support readily available, stress decreases, job satisfaction improves, and burnout is reduced. Remote support professionals provide an extra layer of assistance through real-time guidance, on-the-job coaching, and additional oversight when needed. This added support helps staff feel more confident, improves retention, and creates a stronger, more resilient care team.
Designed for Simplicity, Built for Independence
Empowering People to Live Life Their Way
iLink’s easy-to-use technology empowers individuals with support needs to live with greater independence, confidence, and control. By providing assistance only when it’s needed, iLink reduces reliance on full-time caregivers for those “just-in-case” moments while ensuring support is always available. This approach helps individuals build important life skills, make more of their own choices, and learn when to seek assistance—promoting independence without sacrificing safety.
"Why Wouldn't We Want That?"
We have Apple watches. We have security cameras at home. You sit there and think of all the things that make your life easier, and you begin to ask yourself: Why wouldn’t we want that? Why wouldn’t we have that available in our services?
Gina Thill
Executive Assistant at LifeScape South Dakota
We have Apple watches. We have security cameras at home. You sit there and think of all the things that make your life easier, and you begin to ask yourself: Why wouldn’t we want that? Why wouldn’t we have that available in our services?
Gina Thill
Executive Assistant at LifeScape South Dakota
Get In Touch Today
Our experts are here to help you find the solutions you need.
Can’t Wait? Reach out Now!
- 16011 College Blvd. Ste 110, Lenexa, KS 66219
Visit us to see iLink in Action
Seeing is Believing
Experience firsthand how our technology empowers staff and enriches the lives of residents. Schedule a headquarters tour today!
