FAQ

Most Common Questions:

iLink Technologies is made up of iLink Home and iLink Assist. iLink Home is the hardware component of the iLink system, consisting of all the hardware installed into the home setting and the hardware installed on the provider’s end to allow staff to provide support. iLink Assist is the proprietary software that connects the hardware. iLink Assist is cloud-based and helps filter out customer-defined issues that do or do not require support to limit unnecessary intrusions.

Absolutely! Every person deserves opportunities for self-direction and choice in their lives. You or your loved one can control how much or how little support is received, when appropriate. What that means is that you’ll work with your care provider to determine how self-directing in your iLink Home will work best with the staffing and support models they use.

We often field inquiries about privacy: how can we prioritize privacy for the people we serve when we are advocating for technology solutions? We are so glad you asked.‬ We’re passionate about privacy because we know just how important it is. We believe strongly that breaches of privacy are synonymous with an unwelcome intrusion. When relationships are at the center of care and when personal preferences, self-direction, and independence are empowered for those served, we can reduce unwelcome intrusions and deliver a model of care that’s both safe and preferred.

We have a lot more to say about Privacy. If you’d like to know more about how we ensure privacy for the homes with iLink Technologies, read about it at length here.

When considering any technology present in a home setting, security and data protection are of the utmost priority to us. iLink’s in-home smart technologies‭, ‬remote support stations‭, ‬communication technologies‭, ‬and professional support‭ ‬centers are connected by iLink Assist and other security‭ ‬solutions through Amazon Cloud Servers and secure data‭ ‬centers‭. ‬

We have built in multiple redundancies of power, ‬internet, and back-ups so you never have to worry about accessing your system or your data. ‬In addition, all video data is encrypted end-to-end‭. We use a cloud-based system for our camera feeds, which is hosted in Tier IV data centers (a Tier IV data center is a completely fault-tolerant data center with redundancy for every component. This tier comes with an expected uptime of 99.995% per year).

There is no data stored on site; all data is streamed straight to the cloud. Our camera feeds have the highest level of protection available to us. 

When iLink is established in your home or at your agency, we help train special staff, called iCoaches, to monitor the iLink system. iCoaches are trained to monitor their homes, respond to alerts, provide remote assistance and support, and deploy mobile or in-neighborhood staff to meet care needs. iCoaches are individuals who are familiar with the person receiving care so they know the right kind of support to provide.

iCoaches are trained and experienced care providers who personally know each client they support and have access to electronic care plans and client information via an Electronic Health Record (EHR). The iCoach works at the remote support station and receives/processes alerts as they come in from various homes, views camera feeds on a rotating basis, answers and makes intercom calls, and performs other base command station functions. iCoaches can: 1) monitor a person’s health, safety, and behavioral needs; 2) remotely provide individual coaching and support; 3) control home automations; 4) schedule or deploy in-home support; and 5) supervise in-home staff ensuring needs are met. iLink also connects behavioral, nursing, and service coordination professionals to each home remotely, increasing accessibility and decreasing costs.

The cost of iLink depends on your needs. Every home is different, every agency is different, and every need is different. The iLink infrastructure is fully customized to your home set up and the level of support needed by you or your agency. To find out how iLink best fits your needs, contact us for a free consultation.

iLink in-home installations are wirelessly connected and can be installed in only a few hours.