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What is iLink?

Smart Technology.
Purposeful Support.
Personalized for You.

Our smart home technology solutions are thoughtfully designed to support the unique needs of the individuals in your care.

Backed by years of real-world remote support experience and input from behavioral and care professionals, iLink simplifies the process of selecting the right technology for your organization.

Every solution is fully customized to match the needs of your residents, staff, and support environment — ensuring you receive the right tools, the right level of support, and only the technology you truly need.

Smart Technology.
Purposeful Support.
Personalized for You.

Our smart home technology solutions are thoughtfully designed to support the unique needs of the individuals in your care.

Backed by years of real-world remote support experience and input from behavioral and care professionals, iLink simplifies the process of selecting the right technology for your organization.

Every solution is fully customized to match the needs of your residents, staff, and support environment — ensuring you receive the right tools, the right level of support, and only the technology you truly need.

iLink - The Hardware

 

iLink is the core hardware platform that powers the iLink Technology ecosystem. Each installation package includes the essential equipment needed to seamlessly connect individuals and environments to remote support, smart technology, and care services. Every deployment is fully customized to meet the unique needs of each person and organization, delivering reliable support, enhanced safety, greater independence, and peace of mind.

Base Station

Serves as the central hub for the iLink system, providing power, connectivity, and technology management for all connected smart home and remote support equipment. The base station helps ensure reliable communication between devices, enabling seamless monitoring, automation, alerts, and remote support services.

2-way Intercoms

Enables secure two-way communication between individuals and remote support professionals, allowing real-time assistance, wellness check-ins, and emergency communication when needed. The device connects through the iLink base station to provide reliable audio communication throughout the support environment.

iLink Hello

iLink Hello is an easy-to-use remote video care solution that helps loved ones, caregivers, and support professionals stay instantly connected to the people who matter most. Designed to provide real-time visual support and communication, iLink Hello enables immediate assistance, wellness check-ins, reassurance, and personalized care whenever needed. 

Privacy Cameras

Privacy cameras help remote support professionals provide proactive care and assistance while respecting an individual’s dignity and personal space. Using features such as blurred imaging, silhouette views, activity-based monitoring, or restricted viewing zones, these systems allow caregivers to identify safety concerns, emergencies, or changes in routine without relying on invasive full-video monitoring. 

Stove Support

Provides remote support professionals with the ability to safely monitor and remotely turn an electric stove on or off when needed. The level of assistance and intervention is fully individualized based on each person’s unique support needs, helping promote independence while enhancing safety and reducing the risk of unattended cooking incidents.

Contact Sensors

Contact sensors help enhance safety, security, and peace of mind by monitoring the open and closed status of exterior doors. Installed on all exterior entry points, these sensors can alert remote support professionals or caregivers to unexpected activity, helping support awareness, independence, and proactive assistance when needed.

Motion Sensors

Motion sensors help provide discreet support and enhanced safety in areas such as bathrooms and kitchens while maintaining an individual’s privacy. By detecting movement and activity patterns without the use of traditional cameras, these sensors allow remote support professionals to recognize potential concerns, inactivity, or situations where assistance may be needed, enabling timely and respectful support when necessary.

iLink Engage

The iLink Engage NFC Staffing System streamlines staff accountability, communication, and service documentation through simple tap-based interactions using NFC technology. By scanning NFC tags placed throughout supported environments, staff can quickly verify visits, complete tasks, document services, access individualized support information, and trigger automated workflows in real time. The system helps improve operational efficiency, enhance compliance, increase transparency, and provide supervisors and care teams with accurate, time-stamped activity tracking and reporting.

Base Station

Serves as the central hub for the iLink system, providing power, connectivity, and technology management for all connected smart home and remote support equipment. The base station helps ensure reliable communication between devices, enabling seamless monitoring, automation, alerts, and remote support services.

Privacy Cameras

Privacy cameras help remote support professionals provide proactive care and assistance while respecting an individual’s dignity and personal space. Using features such as blurred imaging, silhouette views, activity-based monitoring, or restricted viewing zones, these systems allow caregivers to identify safety concerns, emergencies, or changes in routine without relying on invasive full-video monitoring. 

Motion Sensors

Motion sensors help provide discreet support and enhanced safety in areas such as bathrooms and kitchens while maintaining an individual’s privacy. By detecting movement and activity patterns without the use of traditional cameras, these sensors allow remote support professionals to recognize potential concerns, inactivity, or situations where assistance may be needed, enabling timely and respectful support when necessary.

2-way Intercoms

Enables secure two-way communication between individuals and remote support professionals, allowing real-time assistance, wellness check-ins, and emergency communication when needed. The device connects through the iLink base station to provide reliable audio communication throughout the support environment.

Stove Support

Provides remote support professionals with the ability to safely monitor and remotely turn an electric stove on or off when needed. The level of assistance and intervention is fully individualized based on each person’s unique support needs, helping promote independence while enhancing safety and reducing the risk of unattended cooking incidents.

iLink Automate

The iLink Engage NFC Staffing System streamlines staff accountability, communication, and service documentation through simple tap-based interactions using NFC technology. By scanning NFC tags placed throughout supported environments, staff can quickly verify visits, complete tasks, document services, access individualized support information, and trigger automated workflows in real time.

iLink Hello

iLink Hello is an easy-to-use remote video care solution that helps loved ones, caregivers, and support professionals stay instantly connected to the people who matter most. Designed to provide real-time visual support and communication, iLink Hello enables immediate assistance, wellness check-ins, reassurance, and personalized care whenever needed. 

iLink Connect

iLink Connect is a voice-enabled support solution that utilizes Alexa technology to help individuals stay safe, connected, and independent in their homes. Through simple voice commands, users can quickly access support, communicate with caregivers or remote support professionals, receive reminders, control smart home devices, and get assistance whenever needed — all through an easy-to-use, hands-free experience.

Contact Sensors

Contact sensors help enhance safety, security, and peace of mind by monitoring the open and closed status of exterior and interior doors as well as kitchen cabinets and refrigerators. Installed on all exterior entry points, these sensors can alert remote support professionals or caregivers to unexpected elopement activity, helping support awareness, independence, and proactive assistance when needed.

iLink Assist - The Software

iLink Assist is our secure, cloud-based software platform that transforms iLink’s smart technology into a proactive, personalized support system.  Think of it as a hub for all your remote support technology.  Designed to balance privacy, independence, safety, and support, iLink Assist intelligently filters everyday activities and events that do not require intervention — based on preferences and support parameters customized by the individual, family, and care team.

Instead of overwhelming caregivers or remote support professionals with unnecessary alerts, iLink Assist focuses attention only on situations identified as needing assistance or follow-up. By analyzing information from connected smart devices, sensors, communication tools, and support technologies, the platform helps ensure that meaningful events receive timely attention while allowing individuals to maintain their independence and dignity.

iLink Assist also provides real-time notifications, activity awareness, reporting, communication tools, and customizable workflows that empower remote support professionals, caregivers, and providers to deliver more responsive, efficient, and person-centered support services.

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Smart Rooms

Smart Rooms using motion detection is a powerful remote support tool that tracks how long a person remains in a room and can generate alerts when activity patterns fall outside expected routines. Rather than simply detecting motion, the timer measures duration of occupancy and lack of movement, providing valuable context to caregivers and remote support professionals.

Unexpected Activity

Notify caregivers or remote support professionals when motion or activity is detected in a home, room, or area that is expected to be unoccupied. These alerts help identify potential safety concerns, unauthorized access, or situations that require immediate attention. By providing real-time notifications when unexpected activity occurs, caregivers can quickly verify the situation and respond appropriately.

Calling Trees

The Smart Calling Tree automatically routes video and audio calls to designated family members or local staff first. If no one answers within a configured timeframe, the call is seamlessly escalated to remote support professionals, ensuring every call is answered and residents always have access to assistance when they need it. This flexible communication pathway helps improve response times, strengthens connections with loved ones, and provides peace of mind that support is always available.

Kitchen Support

Detect unusual activity in the kitchen, or recognize when cooking activity extends beyond expected timeframes. When concerns arise, iLink Assist can notify residents or remote support professionals, allowing them to check in, provide assistance, and help ensure meals are prepared safely. This proactive support promotes independence while reducing risks associated with missed meals or unattended cooking activities.

iLink Intercept

iLink Intercept receives text message notifications from connected devices, applications, and third-party systems, then transforms them into customized alerts and workflows. By filtering and routing important events to the right caregivers or support staff, iLink Intercept helps ensure critical notifications are never missed while improving response times and operational efficiency.

Bathroom Support

Bathroom Support uses motion sensors in the bathroom and shower or tub areas to help ensure resident safety while maintaining privacy. The system monitors activity patterns and can notify caregivers or remote support professionals if extended periods of inactivity or unusual activity are detected, enabling a timely wellness check when assistance may be needed.

Open Door Alerts

Open Door Alerts notify caregivers when a door remains open longer than a predefined amount of time. Customizable alert thresholds allow staff to respond quickly to potential safety concerns, helping prevent wandering, improve security, and ensure residents remain safe. By providing real-time notifications, caregivers can take proactive action while allowing residents to maintain their independence and freedom of movement.

Bedside & Staff Check-Ins

Bedside and Staff Check-Ins provide a simple way to verify resident well-being, document care activities, and track staff visits. Real-time check-ins help ensure care plans are followed, improve accountability, and provide greater visibility into resident support and daily operations.

Help Buttons

Help Buttons provide residents and staff with a simple way to request assistance at the press of a button. Alerts can be routed to caregivers, family members, local staff, or remote support professionals for a variety of needs. The system can also record the date and time of each activation, providing valuable documentation, accountability, and visibility into support requests while promoting safety and independence.

The Three Pillars Behind iLink’s Smarter Approach to Care

Empower your organization to deliver exceptional care with our three pillars.Our powerful hardware, user-friendly software, and remote support team work together seamlessly to meet the unique needs of residents with disabilities.

Smart Home Hardware

Crafted by Behavioral Scientists

Our smart home technology solutions are thoughtfully designed to support the unique needs of the individuals in your care. Backed by years of real-world remote support experience and input from behavioral and care professionals, iLink simplifies the process of selecting the right technology for your organization. Every solution is fully customized to match the needs of your residents, staff, and support environment — ensuring you receive the right tools, the right level of support, and only the technology you truly need.

iLink-mini-remote-support

Easy-to-Use Software

iLink Assist Software

iLink Assist is the powerful, easy-to-use software platform that brings the iLink smart home system together. Designed to seamlessly connect your hardware and support services, iLink Assist creates a unified network of care tailored to each individual’s needs.

Our team works closely with you to create personalized alerts and customized support settings, enabling remote support professionals to provide proactive, responsive, and resident-centered care. The result is a smarter, more connected support system that enhances safety, independence, and peace of mind.

Remote Support Team

Keeping the Human Connection in Services

iLink can help you build your own remote support team or you can have our iLink team remotely support your staff and residents. Using the iLink hardware and software, the remote support team can determine how to best help or support staff and residents on the floor, ensuring that your services always have a human connection.

iLink_iCoach (1)

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