Choose Your Support Model

Remote support and smart home technology solutions for care providers.

Powerful Solutions for Care Providers.

Which Service Is Right For You?

Whether you’re looking for immediate relief or a long-term, organizational change, iLink has an option for you. Our two powerful solutions for LTSS care providers ensure that your existing direct care staff feels supported while increasing the quality of in-home care for residents—all while making a difference on your bottom line. For each solution, our iLink experts help ensure the technology is tailored to the specific needs of each resident.

Benefits

No need to hire and manage remote support staff
24/7 coverage provided by trained iLink professionals
Immediate response to alerts and support requests
Reduced burden on local caregivers and management
Faster implementation and time-to-value
Predictable staffing and operational costs
Access to experienced remote support specialists
Improved staff retention by reducing caregiver workload
Overnight and after-hours coverage without additional employees

Benefits

Maintain complete control of monitoring operations
Utilize existing staff and support resources
Customize workflows to match organizational needs
Keep resident interactions within your team
Leverage existing clinical and operational expertise
Integrates with existing care processes
Ideal for larger organizations with dedicated support teams
Improved staff retention by reducing caregiver workload
Lower ongoing service costs for organizations with available staff

Still Not Sure? Contact us for a consult, no strings attached! We’ll help you find the perfect fit for your agency’s unique needs.

iLink as a Service

A Complete Remote Support Solution Managed by iLink

iLink as a Service combines our industry-leading technology platform with the expertise of our dedicated remote support professionals, giving your organization a turnkey remote support solution. Rather than requiring your team to staff, train, and manage a remote support operation, iLink provides the technology, monitoring, and support personnel needed to deliver responsive, person-centered care around the clock.

Partner With a Team That Shares Your Commitment to Care

Our trained support professionals monitor personalized alerts generated by the iLink platform and respond based on the support plans and protocols established by your organization. Whether it’s a medication reminder, a safety concern, a request for assistance, or an unexpected event, our team is there to provide timely support and help ensure positive outcomes for the individuals you serve.

This model allows organizations to extend support beyond traditional staffing limitations while reducing operational burdens and staffing challenges. By leveraging iLink’s remote support team, providers can improve coverage, increase flexibility, and provide individuals with greater independence without compromising safety or quality of care.

Because iLink was originally developed by a provider of services for individuals with intellectual and developmental disabilities, our team understands the realities of delivering care in the field. We know that every organization is different, which is why we work closely with you to develop customized support plans, workflows, and response protocols that align with your mission and service model.

iLink as an Infrastructure

Operate Your Own Remote Support Program with iLink Technology

The Customer Managed model gives your organization full access to iLink’s proven technology platform while allowing your own staff to manage and deliver remote support services. This approach is ideal for organizations that want to maintain direct control over support operations and leverage existing staff relationships, workflows, and expertise.

Built to Support Your Organization, Powered by Our Technology

With iLink as an Infrastructure, your team uses the same powerful technology infrastructure trusted by providers across the country. Staff receive alerts, communicate with residents, review activity data, and respond to support needs using the iLink platform. Our technology helps your team proactively identify concerns, improve response times, and deliver more efficient, person-centered support.

iLink provides the implementation, training, and ongoing technical support necessary to help your organization successfully launch and operate a remote support program. We work closely with your team to configure alerts, establish response procedures, and ensure the technology aligns with your operational goals and regulatory requirements.

This model allows organizations to maximize the value of their existing workforce while creating new opportunities to improve care, increase efficiency, and support greater independence for the people they serve. By keeping remote support operations in-house, organizations maintain complete visibility and control over service delivery while benefiting from a platform developed through decades of real-world care experience.

"iLink adds an extra layer of safety and support, not only for members in independent living situations, but for staff and residents with higher needs."

"You sit there and think of all the things that make your life easier, and you begin to ask yourself: Why wouldn’t we want that? Why wouldn’t we have that available in our services?"