FAQ

iLink Technologies consists of two main components: iLink Home and iLink Assist. iLink Home is the hardware part of the system that is installed in your home. It includes all the necessary devices and equipment. On the other hand, iLink Assist is our special software that connects all the hardware together. It operates using cloud technology and helps filter out issues based on your preferences, so we only intervene when necessary.

Here’s how it works: The hardware in your home communicates with the iLink Assist software. If there’s a problem that requires remote support, our Remote Support Professionals are alerted. You also have the option to reach out to a Remote Support Professional through your in-home technology. You and your family have control over what is considered an “issue” and when iLink Assist should notify a Remote Support Professional to check in. With iLink, you have the power to decide how and when you receive assistance.

Definitely! We believe that everyone should have the chance to make their own choices and have control over their lives. With iLink, you or your loved one can decide the level of support that is right for you, based on your needs. Together with your iLink representative, we’ll work out the best way to program your iLink system, ensuring it fits perfectly for you and your family. We want to make sure you have the freedom to live life your way.

We get asked this a lot: how can technology in my home be private? We’re so glad you asked. Privacy is a top priority for us because we understand its significance.

iLink’s technology provides various privacy options, minimizing the need for invasive in-person care at home. It also uses personalized methods to determine when assistance is required, granting you greater independence, privacy, and control. These benefits go beyond what traditional assisted living methods can offer. With iLink, we prioritize your privacy while ensuring you receive the support you need.

When considering any technology present in someone’s home, security and data protection are of the utmost priority to us. iLink’s in-home smart technologies‭, ‬remote support stations‭, ‬communication technologies‭, ‬and professional support‭ ‬centers are connected by iLink Assist and other security‭ ‬solutions through cloud servers and secure data‭ ‬centers‭. ‬

We have built in multiple redundancies of power, ‬internet, and back-ups so you never have to worry about accessing your system or your data. ‬In addition, all video data is encrypted end-to-end‭. We use a cloud-based system for our camera feeds, which is hosted in highly secure data centers.

There is no data stored on site; all data is streamed straight to the cloud. Our camera feeds have the highest level of protection available to us. 

When iLink is established in your home, we train special staff, called Remote Support Professionals, to monitor the iLink system. Remote Support Professionals are trained to support homes, respond to alerts, and provide virtual assistance. Remote Support Professionals are individuals who are familiar with the person receiving care so they know the right kind of support to provide.

Remote Support Professionals are trained and experienced care providers who personally know each client they support and have access to electronic care plans and client information via an Electronic Health Record (EHR). The Remote Support Professional works at a remote support station and receives/processes alerts as they come in from various homes, views camera feeds on a rotating basis, answers and makes intercom calls, and performs other base station functions. Remote support professionals can: 1) monitor a person’s health and safety; 2) remotely provide individual coaching and support, and; 3) control home automations. 

The cost of iLink depends on your needs. The iLink system is fully customized to your home set up and the level of support you want so the amount of equipment you’ll require may vary. To find out how iLink best fits your needs, contact us for a free consultation.

iLink in-home installations are wirelessly connected and, for the most part, can be installed in only a few hours. Installation times may vary depending on the complexity of your iLink system.